Operations Dashboard

Live view of Premium Lanes usage across Suvarnabhumi, Don Mueang and Phuket. Auto Gate serves First and Business Class only — every other entitlement is validated by staff at a kiosk.
Total validations
8,956
▲ 6.2% vs. same day last week
Auto Gate approved
5,612 62.7%
First 618 · Business 4,994
Manual validations
3,344 37.3%
Across 11 validation kiosks
Rejected at gate
1,428
52% Wrong Class · redirected to kiosk
Gate decision P95
268 ms
Target ≤ 300 ms · within SLA

Throughput by hour

Wed 3 Sep 2026 · all airports
Auto Gate Manual kiosk
Peak hour 07:00–08:00 at 774 passengers — 8.6% of the day. Design target is 1,300/hour network-wide.

Validation channel

Today
Auto Gate — approved5,612
Kiosk — manual approved3,184
Kiosk — gate redirects160
Rejected outright1,428

Reject reasons

1,428 today View all
Wrong Class dominates because Economy and Premium Economy passengers still present a boarding pass at the gate.

Manual validations by entitlement

3,344 today
Every entitlement here requires a staff decision — none of them can be read from the boarding-pass barcode alone.

Usage by airport

Today
AirportAutoManualTotalShare
BKK
Suvarnabhumi
4,3882,5526,940
77.5%
DMK
Don Mueang
7424661,208
13.5%
HKT
Phuket
482326808
9.0%
Monthly plan: BKK 200,000 · DMK 30,000 · HKT 20,000

B2B Fast Track Passes

Month to date
Manage passes
Issued
4,202
6 partners · 11 batches
Redeemed
3,486 83.0%
168 of them today
Still active
198
Valid, not yet used
Expired unused
518
12.3% of issued
PartnerIssuedRedeemed Redemption rateActiveExpired
Thai Airways International1,8421,566
85.0%
 62214
Emirates986812
82.4%
 46128
Singapore Airlines642508
79.1%
 3896
Royal Orchid Lounge488402
82.4%
 2462
Qatar Airways224198
88.4%
 818
Miracle Lounge200
Batch starts 10 Oct
 200
Redeemed passes are the basis for partner billing — see the usage report.

Device health

24 devices · heartbeat every 5 s
Manage devices
DeviceTypeLocationStatusLast heartbeatTodayFirmware
BKK-GT-C-04Auto GateBKK · Concourse C · Zone C-East Offline14 min ago312v1.79
BKK-GT-D-02Auto GateBKK · Concourse D · Zone D-West Degraded3 s ago486v1.77
BKK-GT-A-01Auto GateBKK · Concourse A · Zone A-Main Online2 s ago741v1.79
BKK-KSK-A-03KioskBKK · Concourse A · Zone A-Main Online4 s ago398v2.4.1
DMK-GT-1-02Auto GateDMK · Terminal 1 · Zone T1-Int Online1 s ago402v1.79
HKT-GT-I-01Auto GateHKT · International · Zone INT-A Online3 s ago286v1.79
22 online 1 degraded 1 offline Heartbeat volume today: 1.72 M requests

Gate decision latency

P95, last 12 h
P50
112 ms
P95
268 ms
P99
441 ms