Tell us how many passes you need, where and when they are valid. AOT reviews the
request and, once approved, emails the passes to you as a PDF — one pass per page.
You are billed for passes your customers actually use, not for passes issued.
What happens next
AOT approves every request. You will see the status change in
My requests, and the passes arrive by email once approved.
Requests above your quota can still be sent — AOT decides case by case.
A pass alone does not open the gate. The holder must be a departing passenger:
at the gate they scan their boarding pass first, then the QR pass within 15 seconds.
Please pass this on to your customers with the QR.